19, 2018 for all users. For all legal please refer to crabbr.com/privacy
about you in connection with your use of our services, including those offered through our websites,
emails, and mobile applications (collectively, the "Service"). The terms "we",
"us", and "Crabbr" refer to Crabbr Inc., a Delaware corporation
with its headquarters in Queens, New York. When you use the Service, you consent to our collection,
TABLE OF CONTENTS
Information We Collect and How We Use It
Controlling Your Personal Data
Data Retention and Account Termination
California Residents: Your California Privacy Rights
We may collect and store information about you in connection with your use of the Service, including
any information you transmit to or through the Service. We use that information to provide the
Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research
and analysis relating to the Service, personalize your experience, track usage of the Service,
provide feedback to third party businesses that are listed on the Service, display relevant
advertising, market the Service, provide customer support, message you, back up our systems, allow
for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even
when we do not retain such information, it still must be transmitted to our servers initially and
stored long enough to process.
Please also note:
Account Information: If you create a Crabbr account, we may store and use the
information you provide during that process, such as your full name, email address, zip code,
physical address, and other information you may provide with your account, such as your gender,
phone number, and birth date. We may publicly display your username, as well as any photo or
other content you submit through the registration process, as part of your account profile. You
can modify some of the information associated with your account through your account settings. If you believe that someone has created an
unauthorized account depicting you or your likeness, you can request its removal by flagging it.
Public Content: Your contributions to the Service are intended for public
consumption and are therefore viewable by the public, including but not limited to your photos,
ratings, reviews, tips, lists, collections, compliments, survey questions, and edits to business
listing information. Your account profile (e.g., first name, username, city, neighborhood, month
joined, profile photos and friends) is also intended for public consumption, as is some of your
other activity through the Service, like how you vote on other people’s contributions, where you
check-in, which users you subscribe to, and which businesses you bookmark, save or add to a
shell. You can limit the public nature of some of these activities through your account settings.
Contacts: You can invite others to join or become your friend on Crabbr by
providing us with their contact information, or by allowing us to access your contacts from your
computer, mobile device, or third party sites to select which individuals you want to invite. If
you allow us to access your contacts, we may transmit that information to our servers long
enough to process your invitations.
Communications: When you sign up for an account or use certain features, you
are opting to receive messages from other users, businesses, and Crabbr. You can manage some of
your messaging preferences through your account settings, but note that
you cannot opt out of receiving certain administrative, transactional, or legal messages from
Crabbr. For example, if you make a reservation, order food, place yourself on a waitlist, or
request a quote from a business through the Service, we may send you messages about your
transaction using the contact information you provide, including through automated SMS text
messages to your phone number. We may also track your actions in response to the messages you
receive from us or through the Service, such as whether you deleted, opened, or forwarded such
messages. If you exchange messages with others through the Service, we may store them in order
to process and deliver them, allow you to manage them, and we may review and disclose them in
connection with investigations related to use of the Service, as well as our efforts to improve
the Service. We may not deliver messages that we believe are objectionable, such as spam
messages, fraudulent solicitations, or requests to exchange reviews for compensation. If you
send or receive messages through the Service via SMS text message, we may log phone numbers,
phone carriers, and the date and time that the messages were processed. Carriers may charge
recipients for texts that they receive. We may also store information that you provide through
communications to us, including from phone calls, letters, emails and other electronic messages,
or in person. If you are a representative of a business listed on Crabbr, we may contact you,
including by phone or email, using the contact information you provide us, make publicly
available, or that we have on record for your business. Our calls with you may be monitored and
recorded for quality purposes.
Transactions: If you initiate a transaction through the Service, such as a
reservation or purchase, we may collect and store information about you, such as your name,
phone number, address, email, and payment information (such as a credit card number and
expiration date), as well as any other information you provide to us, in order to process your
transaction, send communications about them to you, and populate forms for future transactions.
This information may be shared with third parties, and third parties may share such information
with us, for the same purposes. When you submit credit card numbers, we encrypt that information
using industry standard technology. If you write reviews about businesses with which you
transact through the Service, we may publicly display the fact that you transacted with those
businesses. For example, if you make a dinner reservation through the Service and write a review
about your experience, we may publicly display the fact that you made your dinner reservation
through the Service.
Activity: We may store information about your use of the Service, such as your
search activity, the pages you view, the date and time of your visit, businesses you call using
our mobile applications, and reservations and purchases you make through the Service. We also
may store information that your computer or mobile device may provide to us in connection with
your use of the Service, such as your browser type, type of computer or mobile device, browser
language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device
identifier, advertising identifier, location (including geolocation, beacon based location, and
GPS location), and requested and referring URLs. We may also receive and store your location
whenever our mobile applications are running, including when running in the background, if you
enable our mobile apps to access such information in the course of using the Service. You may be
able to limit or disallow our use of certain location data through your device or browser
settings, for example by adjusting the "Location Services" settings for our applications in iOS
Different Devices: You may access the Service through different devices (e.g.,
your mobile phone or desktop computer) and different platforms (e.g., the Crabbr website or
Crabbr mobile app). The information that we collect and store through those different uses may
be cross-referenced and combined, and your contributions through one Crabbr platform will
typically be similarly visible and accessible through all other Crabbr platforms.
shared objects such as HTML5 and Flash (sometimes called "flash cookies"), advertising identifiers
(including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar
technology ("Cookies") in connection with your use of the Service, third party
websites, and mobile applications. Cookies may have unique identifiers, and reside, among other
places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies
may transmit information about you and your use of the Service, such as your browser type, search
preferences, IP address, data relating to advertisements that have been displayed to you or that you
have clicked on, and the date and time of your use. Cookies may be persistent or stored only during
an individual session.
Intended to make the Service work in the way you expect. For example, we use a Cookie that
tells us whether you have already signed up for an account.
Authentication, Security, and Compliance
Intended to prevent fraud, protect your data from unauthorized parties, and comply with
Intended to remember information about how you prefer the Service to behave and look. For
example, we use a Cookie that tells us whether you have declined to allow us to send push
notifications to your phone.
Intended to allow or prevent notices of information or options that we think could improve
your use of the Service. For example, we use a Cookie that stops us from showing you the
signup notification if you have already seen it.
Intended to make advertising more relevant to users and more valuable to advertisers. For
to you based on your visits to other websites, or to tell us if you have recently clicked on
Intended to help us understand how visitors use the Service. For example, we use a Cookie
that tells us how our search suggestions correlate to your interactions with the search
You can set some Cookie preferences through your device or browser settings, but doing so may affect
the functionality of the Service. The method for disabling Cookies may vary by device and browser,
but can usually be found in your device or browser preferences or security settings. For example,
iOS and Android devices each have settings which are designed to limit forms of ad tracking. For
flash cookies, you can manage your privacy settings by clicking
Please note that changing any of these settings does not prevent the display of certain
advertisements to you.
Third parties may receive information about you as follows:
collect the same type of information for the same purposes as we do. In doing so, we adhere to
the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.
Third parties may be able to associate the information they collect with other information they
have about you from other sources. We do not necessarily have access to or control over the
Cookies they use, but you may be able to opt out of some of their practices by visiting the
following links: Network Advertising
and Digital Advertising Alliance. Please note
that opting out does not prevent the display of all advertisements to you. Additionally, we may
share non-personally identifiable information from or about you with third parties, such as
location data, advertising identifiers, or a cryptographic hash of a common account identifier
(such as an email address) to facilitate the display of targeted advertising. You may be able to
limit our sharing of some of this information through your mobile device settings, as described
in Section 2 above, or through the Service’s settings.
Content Partners: We allow third party partners to use and display some of the
public content available through the Service, such as your photos, reviews, and other
information detailed in Section 1(b) above.
Service Providers: We may rely on third party providers to support or provide
some of the services that are available through the Service, such as reservations and food
delivery. We may also rely on third party providers to perform certain services for us in
connection with your use of the Service, such as communications and hosting services, network
security, technical and customer support, tracking and reporting functions, quality assurance
testing, payment processing, our own marketing of the Service, and other functions. We may share
information from or about you with these third party providers so that they can perform their
services or complete your requests. These third party providers may share information with us
that they obtain from or about you in connection with providing their services or completing
your requests. Third party providers may also share this information with their subsidiaries,
joint ventures, or other companies under common control. Some of our web pages utilize framing
techniques to serve content to you from our third party providers, while preserving the look and
feel of the Service. In such cases, please note that the information you provide is being
provided to the third party.
Aggregate or Anonymous Information: We may share user information in the
aggregate with third parties, such as businesses that are listed on Crabbr and content
distributors. For example, we may disclose the number of users that have been exposed to, or
clicked on, advertisements. We may also disclose anonymized information about your use on
Crabbr, for example if you engage in a transaction in connection with Crabbr, we may publicly
disclose information about the transaction without providing identifying information about you
or otherwise disclosing your participation in the transaction.
Business Transfers: We may share information from or about you with our parent
companies, subsidiaries, joint ventures, or other companies under common control, in which case
substantially all of our assets, that company will possess the same information, and will assume
Businesses and Publishers on Crabbr: We may share information from or about you
(such as your age and gender), your devices, and your use of the Service (such as which
businesses you bookmark or call) with businesses or publishers listed on Crabbr. You may adjust
your account settings to increase or decrease the amount of information we share. Keep in mind
that businesses may still see your public activity and posts, and may receive information from
or about you when you transact or communicate with them, through Crabbr or otherwise, regardless
of your settings (see Section 1 above). Additionally, if you make a phone call to a business
through or in connection with your use of the Service, we may share information about your call
with the business that the business would have received had you called them directly, such as
the date and time of your call and your phone number. You may be able to limit our ability to
collect and share your phone number through your phone’s settings or phone service provider.
Investigations and Legal Disclosures: We may investigate and disclose
information from or about you if we have a good faith belief that such investigation or
disclosure: (a) is reasonably necessary to comply with legal process and law enforcement
instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or
other legal process or law enforcement requests served on us; (b) is helpful to prevent,
investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our
rights, reputation, property, or that of our users, affiliates, or the public. If you flag or
otherwise complain to us about content through the Service, we may share the substance of your
complaint with the contributor of that content in order to provide an opportunity for the
contributor to respond.
Links: The Service may link to third party services, like a business’s URL.
Except as set forth herein, we do not share your personal information with them, and are not
responsible for their privacy practices. We suggest you read the privacy policies on or
applicable to all such third party services.
Third Party Accounts: If you sign up for, or log into, Crabbr using a third
party service like Facebook or Google, or link your Crabbr account to your account with a third
party service like Facebook or Twitter, we may receive information about you from such third
party service. If you post content to a third party service through the Service, that third
party service will also receive that content, which will be visible to anyone that has access to
it through that third party service.
Other users may be able to identify you, or associate you with your account, if you include personal
information in the content you post publicly. You can reduce the risk of being personally identified
by using the Service pseudonymously, though doing so could detract from the credibility of your
contributions to the Service. Crabbr users can also use the Find Friends feature to find one another
based on their names or email addresses. You can adjust the settings for this feature in your account settings. Please also note that the messages you send or receive
using the Service are only private to the extent that both you and the person you are communicating
with keep them private. For example, if you send a message to another user, that user may choose to
publicly post it. Also, we may access and disclose such messages in the course of investigations
relating to use of the Service.
You can close your account by clicking here.
We will remove certain public posts from view and/or dissociate them from your account profile, but
prohibited by law. For example, we may retain information to prevent, investigate, or identify
possible wrongdoing in connection with the Service or to comply with legal obligations. Please note
that businesses cannot remove their business listings, ratings, or reviews by closing their
The Service is intended for general audiences and is not directed to children under 13. We do not
knowingly collect personal information from children under 13. If you become aware that a child has
provided us with personal information without parental consent, please contact us here.
If we become aware that a child under 13 has provided us with personal information without parental
consent, we take steps to remove such information and terminate the child's account.
We use various safeguards to protect the personal information submitted to us, both during
transmission and once we receive it. However, no method of transmission over the Internet or via
mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot guarantee its absolute
you by email or by posting a notice on the Service prior to the effective date of the changes. By
continuing to access or use the Service after those changes become effective, you acknowledge the
We do not disclose your personal information to third parties for the purpose of directly marketing
their goods or services to you unless you first agree to such disclosure. If you have any questions
regarding this policy, or would like to change your preferences, you may contact us at the address
listed above in Section 8.