New York Hilton Midtown
We stayed here at the Hilton for a long, Easter weekend. The Hilton Club actually invited my husband and I to check out their new 57th Street property - and we tacked on an additional day to enjoy the city sites - - a good idea, you would think? Well, we were probably better off going home.
The hotel is like Grand Central Station - especially the entire lobby area which was loaded with people, noise and NO security! Anyone could get into the hotel off the street and onto your floor without showing ID. We were never asked for a room key.
The elevators were horrible. We were consistently waiting going up and going down for an available elevator. By the end of our stay, it was growing pretty old.
The glorfied "cafeteria-style restaurant" was SO overpriced - - breakfast for our family of 3 was $76.00!! It was just breakfast!
There was no free internet, I think the charge was something like $12 or 14 per day. Ugh.
And let's not forget the $42/day we paid for parking. I needed a serious trip to the cash machine to take care of all the expenses on this little NYC getaway. (and i'm from NJ!!!)
The finale of the stress was upon checkout. Before we decided to tack on an additional day, the gentleman at the front desk quoted us a $225 corporate rate. We get our bill and it says $299!!! It took about 20 minutes to settle this dispute that wasn't even our fault. The manager at the front desk was rude and completely didn't take our word for this rate. (Like we made it up??). Oh, and I even forgot about how we were locked out of our room because they had us checked out. We then had to go to the front desk and get new keys!
Finally, everything's settled with the front desk, they finally honored our $225. We were going to finish up the rest of our double decker bus tour. We decide to check our luggage at the hotel. Would you believe the Hilton wanted to charge us $3.50 PER bag to store our luggage? Just what I needed to spend, another $14.
At that point, I was like -- let's just go home. We all had enough of this Hilton hotel. I'll never stay at that hotel and ..and forget about even thinking of buying their time share property - the reason we came to the hotel in the first place. They were very rude and unaccomodating at the front desk.
If you're looking to spend some time in NYC, do yourself a favor, stay somewhere else where you can be treated like a human being. Ugh!"